by Tim Miles
Do you have a knucklehead budget? It’s not financial; it’s emotional, but it’s no less important than any other budget in your business or household.
A dad told about his son being stranded at O’Hare airport with no money to buy a meal… unsuccessfully tried to share his credit card with three airport restaurants before speaking with someone on staff at Wolfgang Puck Express:
dad: “Is there any way you can take my card and charge his meal? I’ll send a picture of the card, whatever you need to feel comfortable.”
WPE: “Unfortunately, we have no way of taking a credit card over the phone…”
dad “But, there must be some…”
WPE: “..so just send your boy in here and we’ll make sure he gets a good meal. My store manager and operations manager are both here, and we don’t want him to be sitting around hungry. You don’t have to worry about paying for it.”
dad (lump in throat): “Wha… you… no, please, I really insist you find a way for me to pay for this.”
WPE: “Just do something nice for someone else.”
This happened, folks. Word for word, just like that.
Puck’s is going to need a knucklehead budget. I wouldn’t put it past someone to send their kid into the restaurant while they lurk around the corner. doing the right thing in spite of the sucky people is soooooooo worth it.
– we have two choices:
- Stop doing nice things because it’s just not worth the hassle.
- Acknowledge there are jerks everywhere, make an emotional withdrawal from our knucklehead budget, and keep doing good deeds even if some Baddy Badderson occasionally takes advantage.
Ignore the loud bleating of the troll. Stay generous. Do good deeds. Be awesome.